Collection of Information
In order to use the Fat Zebra Payment Gateway (Fat Zebra), we require information relating to your Internet Merchant Facility (including your Merchant Number, Terminal ID and/or Settlement Account, depending on your merchant bank), Company Details, Contact Details, and Payment Details.
- Company details may include your company name, website, email address, type of business and ABN.
- Contact details may include your name, email address, telephone number and address.
- Payment details may include credit card details and/or direct debit details.
- All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Fat Zebra is collected via correspondence from you or your company. This may be via the telephone, Email, or directly through our website.
Use of Collection Information
Any Internet Merchant Facility, Company Details, Contact Details, and Payment Details collected from Fat Zebra customers is required in order to provide you with our payment gateway product, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. Persistent cookies may be used for affiliate registrations, analytics and other similar purposes. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
- If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our administration area, may be limited.
In order to use this Website, you must first complete the registration form and create a username and password. During registration you are required to give contact information (such as name and Email address). We use this information to contact you about the services on our site in which you have expressed interest.
You have the option to provide company demographic information (such as industry type and business size) to us; we encourage you to submit this information so we can provide you with a more personalised experience on our site. Fat Zebra Pty Ltd is the sole owner of the information collected on www.fatzebra.com.au. Fat Zebra collects personally identifiable information from our users at several different points on our Website.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Fat Zebra uses personally identifiable information for essential communications, such as confirmation Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
We use other third parties to provide the essential links between the merchants, the banks and ourselves in order to provide credit card payment gateway services on our site. When you sign up for Fat Zebra, we will share your Internet Merchant Account details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Fat Zebra does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
We post customer testimonials on our website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If at any time the customer feels that they no longer wish to have their testimonial posted on the site they can request for it to be removed by emailing us at firstname.lastname@example.org
Fat Zebra provides free-of-charge a directory for associated partners to join. This is a process initiated and completed entirely by the partner, with all information submitted by the partner. If at any time the partner feels that they no longer wish to be a part of this directory they can request to be removed by emailing us at email@example.com
There are many links on the Fat Zebra site to external entities. The terms and conditions set out in this privacy statement only covers the domain name of www.fatzebra.com.au.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org.
Access to collected information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on the Your Profile page in the Fat Zebra Administration Area or by emailing our Customer Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed below.
Fat Zebra Pty Ltd
PO Box A1432
Sydney South NSW 1235